PREQUEL-2025-0005

Kiali Unable to Fetch Istio TracesHigh

Impact: 3/10

Mitigation: 3/10

PREQUEL-2025-0005View on GitHub

IstioTracingKiali

Description

Kiali is unable to fetch Istio traces due to a configuration error.\n

Mitigation

Verify that Kiali is properly configured to use Jaeger:\n\n```yaml\nspec:\n external_services:\n tracing:\n # Enabled by default. Kiali will anyway fallback to disabled if\n # Jaeger is unreachable.\n enabled: true\n # Jaeger service name is "tracing" and is in the "telemetry" namespace.\n # Make sure the URL you provide corresponds to the non-GRPC enabled endpoint\n # if you set "use_grpc" to false.\n internal_url: "http://tracing.telemetry:16685/jaeger"\n use_grpc: true\n # Public facing URL of Jaeger\n external_url: "http://my-jaeger-host/jaeger"\n```\n

References

• https://kiali.io/docs/faq/distributed-tracing/#why-is-jaeger-unreachable-or-kiali-showing-the-error-could-not-fetch-traces
• https://kiali.io/docs/configuration/p8s-jaeger-grafana/tracing/jaeger/#jaeger-configuration